Day 9 – Visit to Nissan Europe – Mon 25 July

Off to find the Nissan HQ in the industrial hinterland of Paris. Thanks to the satnav we avoided the horrors of the boulevard peripherique and identified the Nissan offices several hours before our appointment. The satnav directed us to the nearest Campanile hotel, in a shopping complex, where we spent a couple of hours on the internet in a comfortable lounge before a tasty buffet lunch. Presenting ourselves at the Nissan reception we were ushered to the waiting area and 10 minutes later informed that we had come to the wrong building. The electric car operations were now housed in a separate building 15 minutes drive away. This time the satnav was unable to get us to the final destination; it required several enquiries at nearby offices. When we finally arrived at the correct reception desk we were told that M. Bozek was in a meeting and would not be able to see us. We stood our ground, proposing to wait until the meeting was over; following a phone call to the office concerned, Mia, who had arranged our meeting by e-mail, appeared, telling us that Ms Bozek would be down immediately. Which he was, accompanied by colleague M. Crisias. M. Bozek’s title is Manager, Zero Emissions Business Unit, and M. Crisias is Section Manager, Design, Technology and Quality Communications (based normally at the main office in Parc de Pissaloup. Both were very informative, genuinely interested in our plans, even if somewhat sceptical, and forthcoming about the difficulties facing the marketing and charging point provision for the Nissan Leaf (the two are obviously related). We had a long list of questions, to which we got some answers, more or less as expected, no commitment to support our travels beyond the countries where Nissan already has a presence, but on the positive side a definite rapport; there is no substitute for personal contact here, as is often the case.
Points from our discussion:
- M Bozek and M Crisias told us they very much welcomed direct contact with new owners of the Leaf. Their only contact to date had been second-hand, through dealers.
- They acknowledged communication difficulties within the Leaf distribution network and appreciated that some dealers lacked sufficient information or training to be able to deal satisfactorily with owners’ queries. We told them we had not been impressed with the after-sales service provided by our dealers, both in terms of their technical expertise (very poor) or their attitude (verging on the completely negative). They took notes of this and other issues we raised.
- We showed them our connection lead with regular domestic 3-pin plug, supplied with the car in the UK. They were shocked. It is not weatherproof at all, as the Dutch dealer had told us, and thus potentially dangerous if used outside in wet weather. We had been careful to wrap the plug (+ adapter) in a plastic bag when charging outside, but were clearly running a risk. We asked the Nissan team to look into this. They claimed that this was a temporary connection system, to be refined later. We countered that we did not see why the first Leaf owners in the UK should be used as guinea pigs and put at risk in this way. The European plugs had been modified to make them weatherproof; why not the British? – M Bozek made a note.
- On the supply of charging points they recognised a lag in the spread across the countries selling electric cars. They admitted the chicken-egg situation; public charging points will not be provided until there is sufficient demand, but there will not be an increase in demand until the network of charging points is significantly increased. Leaving it to the market will not produce enough charging points – and in the UK at least has already led to competition between providers, which works against the interests of Leaf owners who have to sign up with several different providers. In answer to the problem we had encountered in Holland, of being faced with having to buy a connecting plug for the sockets there costing 500 euros, they recommended that we did make this purchase, assuring us that this 5-pin plug had been adopted in France and likely to be in Germany, along with other countries in the EU. Reluctance to sign up to a standardised system of charging points in the EU could be put down to political protectionism of the car industry. In Germany electric cars were still in prototype, in Italy they have gone for gas-powered vehicles; neither government is interested in supporting another’s car industry. An additional point of debate is the type of charging point to go for; the really fast chargers give an 80% charge in 30 minutes, but cost around £25,000 to install, thus there are only 3 in the Netherlands, 11 in the UK at present (all in Nissan Leaf dealer garages so open working hours only). Service stations might perhaps proved medium-term chargers (6-8hrs?) but what would happen if there was a queue when you turned up?
- However we were assured that the various electric car suppliers were collaborating with each other to ensure that the charging points were compatible for all electric cars in current production.

- On travelling to countries outside the Nissan dealer range, they warned us that the car had not been road-tested beyond the countries in which it was being sold. We asked about heavy duty tyres, a puncture being the most likely repair needed; they thought this might be possible but didn’t have any information.
- Recovery of the Leaf, should it break down in any major way, would not be simple, since they could not promise any garages capable of dealing with the complex electronics under the bonnet. (of course this is true to a degree of all modern cars). The free pick-up service to take to the next electricity source which is offered to Leaf owners for a year would clearly not apply to countries outside the Nissan zone. But getting the Leaf on a breakdown lorry to be transported would remain a possibility.
- We asked how long the batteries were likely to last. The reply was that there would be no problem for the journey we planned; estimated battery life was around 5 years.
- Among the countries we plan to visit they were surprised to find Japan missing. They were both very positive about the country and culture and said Nissan would be much more interested in our trip should we include Japan in the itinerary (interesting idea).
- The Leaf is more widely known in the US, with its HQ there in Tennessee. They suggested we might do the trip from west to east instead of the other way round, starting in N America.
- There are some peculiarities about the satnav system, particularly the ‘shortest’ and ‘fastest’ routes which do not tally with the actual distances between places. We hope that this will be clarified when we finally get signed up to the ‘carwings’ system, but are not impressed with the failure of anyone at Nissan to explain to us how to join.
- We mentioned the lack of visible branding as an electric vehicle. The tiny “zero emissions” plaque on the back of the car cannot be seen until you are right close up to the car. This means vehicles travelling behind can get frustrated, assuming one is driving slowly just to annoy others. While appreciating that Nissan’s priority was to make the Leaf to look as much like a ‘normal’ car as possible, in fact advertising its Green energy aspect would in our view be more positive, We asked for Nissan banners on the car; a note waThe charming Nissan executives gave us their cards and we unplugged Evie from their fast charging point. (It was linked up to a prototype Leaf which is not yet for sale in France) We drove back to the campsite where we had decided to spend an extra night.